Customer Support

📍 Location: Prague 2 (Office & Café Na Švihance)
🕓 Full-time | On-site

About us:

La Boheme Café is a European company specializing in specialty coffee, tea, and chocolate. We are passionate about great coffee, open communication, and providing exceptional service to our partners and customers.

We are looking for a Customer Support & Order Coordinator who will ensure that our B2B and retail customers receive top-notch service - from order placement to delivery.

Your Responsibilities:

Customer Support & Orders

  • Managing incoming orders via email, WhatsApp, phone, and Shopify system.

  • Entering and processing orders in Pohoda and Shopify systems.

  • Issuing and sending invoices upon request.

  • Communicating with customers regarding missing items, delays, or changes in orders.

  • Checking and reminding for unpaid invoices, collaborating with the accounting department.

  • Resolving duplicate payments and invoicing discrepancies.

  • Coordinating distributor orders.

Logistics & Coordination

  • Tracking and managing shipments (PPL, distributors, export).

  • Handling complaints and returns in cooperation with the warehouse and logistics.

  • Supporting internal orders (coffee, tea, accessories, etc.).

  • Communicating with the warehouse team in Vítkov and logistics staff for shipment tracking.

Sales & System Support

  • Supporting the sales team in upselling and customer communication.

  • Creating and editing B2B accounts in the Shopify system (product visibility, availability, settings).

  • Collaborating with the operations and sales team to ensure smooth order processing and customer satisfaction.

Who we are looking for:

  • Strong communication and organizational skills.

  • Experience in customer support, logistics, or order management.

  • Diligence, conscientiousness, and a proactive approach.

  • Working proficiency in Czech and English.

  • Experience with Shopify, Pohoda, or Odoo systems is a significant advantage.

What we offer:

  • Work in a creative, friendly, coffee-filled environment.

  • Opportunity for professional growth in a rapidly developing company.

  • Employee discounts on coffee, tea, and chocolate.

  • An office in the heart of Prague.

  • MultiSport card

  • Home office days

  • Team events and team-building activities

  • Participation in Prague coffee events