We have to approach price negotiations differently in each country because they have different rules and systems. But we have a simple rule that we always remember those who are at the very end of the chain. This means that we are not only concerned about a fair price for the farmers, but also about a fair reward for the pickers.

We always offer 4 to 6 selections of coffee blends and 10 to 16 single coffees. Throughout the year, depending on the season and the current harvest, we always offer the coffees that are the freshest at that moment.

We offer coffees that are BIO certified. Many of our coffees, although grown in the wild, do not have BIO certification because it is cost prohibitive for farmers in some countries to obtain the certification.

Three things are bad for coffee - heat, light and air. Therefore, store coffee in a dry and dark place, preferably in an opaque container that will protect it from sunlight.

Beans intended for filter coffee are best consumed between the 3rd and 21st day after roasting. Coffee for espresso is best between the 14th and 38th day after roasting. Once opened, store away from heat, light and air. To preserve the highest freshness, we recommend consuming the coffee within seven days of opening.

For filter coffee, use 60-70 g of coffee per litre of freshly filtered water.

For espresso, we recommend a ratio of 1:2.5 coffee to water, for example 18 g of coffee to 45 g of water.

For single espresso, use 9 g of coffee and for double espresso, use 18 g of coffee.

None of our coffee contains added ingredients or flavours. The flavor profile describes the aromas, flavors, sweetness and acidity in the coffee that is naturally present. Coffee has different flavours due to different coffee types, soil composition or altitude. The way in which the coffee is processed after harvesting also has a significant impact on the resulting taste.

Everyone enjoys coffee in their own way. Some like it with sugar, others with milk or just black.

Our job is to find the most suitable coffee for you and your way of drinking. So we'd love to help you find the one you like best, based on coffee flavour profiles. Try to find yours! právě tady.

When buying coffee direct trade, we select beans directly from the farmers, not through suppliers. This allows us to buy a higher quality product and limited edition coffees that would otherwise not make it to the European market at all. Enjoy a cup of the best coffee that has come from our roastery thanks to direct sales.

We will prepare and dispatch the order received by 14:00 the next working day. 

Orders placed on Thursday after 2pm and before 4pm on Saturday will be dispatched on Monday. Orders placed after 4pm on Saturday will be dispatched on Tuesday.

During summer holidays or public holidays, exceptions may sometimes occur and delivery times may vary. 

If you are interested in a bulk order, please contact us at eshop@labohemecafe.eu.

You can pay for your order by credit card, PayPal or ComGate. All information regarding payment methods can be found here::

https://labohemecafe.cz/pages/platebni-metody

Yes, we do. If you have any further questions, please contact our Customer Experience team at info@labohemecafe.eu

Unfortunately not. Your order is entered into our system almost immediately after you submit your order. Each order is individually roasted and ground based on your order information. 

If you mistakenly entered personal pickup and wish to change the delivery location, please contact us using the form HERE . Please indicate whether you wish to send the order to the address or indicate the required collection point ( HEREyou will find a list of all branches of Zásilkovna). We will then send the order to you on cash on delivery with the cost of postage or we will send a link to pay the postage to your e-mail.

Shipping is free for purchases over 1500 CZK.

If you have not chosen a branch, you will receive an email from us with a link to the list of branches where you can change the branch. If you have chosen the wrong branch and the shipment has not yet been dispatched from our warehouse, please contact us via our form HERE .

If the carrier has already taken over the shipment, please contact Zásilkovna's customer service on +420 216 216 516 or use their contact form HERE .

The usual time for dispatching an order from our warehouse is the next working day after ordering. As soon as the order is transferred to the carrier, you will receive an email with a tracking number, according to which you can track the status of the order here:
DPD - https://www.dpd.com/cz/cs/
Shipping office - https://tracking.packeta.com/cs_CZ/tracking/search

During the summer holidays or public holidays, there may sometimes be exceptions and the delivery time may change.

Tracking numbers are generated when shipping labels are created and you are alerted to them. Sometimes it can take 12 hours for the shipping agent to scan the order. Please allow a few days for this information to update before contacting support. 

Not at the moment. Please take a look at our Refund Policy for more details.

For orders over 1500 CZK we always offer free ground shipping. We also offer our subscribers free shipping on all subscription orders.

We offer coffee subscriptions, either in the form of single-origin coffees or espresso blends, and also tea subscriptions. You can have your chosen subscription automatically sent to you once or twice a month. The total time of automatic sending varies depending on the subscription option you choose. You can have your coffee subscription sent for 3, 6 or 12 months, and your tea subscription for 6 or 12 months.

Yes, please contact us by e-mail hello@labohemecafe.eu and we'll be happy to discuss with you when we'll resume shipping. 

Yes, please contact us by e-mail hello@labohemecafe.eu and we'll agree on a change in delivery details. 

Yes, please contact us by e-mail hello@labohemecafe.eu and we'll change the grind settings of your coffee. 

Yes, please contact us by e-mail hello@labohemecafe.eu and we'll agree on a change in frequency or quantity. 

Please provide your contact details as the billing address, and provide the recipients contact details as the delivery address. Please be sure to include the recipients phone contact for shipping needs.

We always strive for variety in our coffees so that you can enjoy different flavours from all corners of the world with every shipment. However, if you would like to receive a specific coffee with each shipment, please indicate this in the notes. 

If you wish to grind your own coffee as part of your subscription, please specify in the notes section of the check out, method of preparation (Espresso, V60, Chemex, AeroPress atd.) and we'll grind your coffee properly.

Yes, we are happy to extend your subscription! Contact us using the form HERE and let us know if you wish to continue with the same subscription or if you wish to change the frequency and quantity. Please do not forget to include the billing or delivery address at the same time, if it has changed . If the address has not changed, there is no need to enter it. After confirming the details, we will send you a payment link and your subscription will be renewed.